Paul Bourgeois AEDR Editorial Team | Dispatch in Depthĭr. Read more Taking Care of the Caretakers with Dr. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience. Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. Read more What's Really Going On? with Melissa Colon and Heather Hedgcock AEDR Editorial Team | Dispatch in Depth Read more Smooth as a Baby's Bottom with Bonnie Guzman and Richard VanOsdol AEDR Editorial Team | Dispatch in Depthīonnie Guzman, 911 dispatcher for Hancock County 911 in Hancock, Indiana, and Richard VanOsdol, Sergeant with Hancock County Police Department, recount their successful baby delivery from both sides of the call. Super-nerd Kevin Pagenkop talks about the very necessary, very fun Halloween protocols that he created-Protocol 28: Zombies, Protocol 47: Monsters, and Protocol 666: Vampires. Read more This Is Halloween Dispatching with Kevin Pagenkop AEDR Editorial Team | Dispatch in Depth Read more Police Dispatch Hurdles with Angela Huddle AEDR Editorial Team | Dispatch in DepthĪngela Huddle, a member of the IAED’s Police Council of Standards with over 27 years in the 911 industry, discusses some common mistakes she’s seen emergency dispatchers make when handling police calls. What is it? Who should use it? And what are the benefits of using it? Jason Barbour, Public Safety Specialist at Priority Dispatch Corp., discusses the Police Priority Dispatch System CADE Tool. Read more Tooling Around with the CADE Tool with Jason Barbour AEDR Editorial Team | Dispatch in Depth Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations. Read more In The Drink with Jaci Fox AEDR Editorial Team | Dispatch in Depth Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them. Read more A Plethora of Emergency Dispatcher Appreciation Ideas with Alexia Jobson AEDR Editorial Team | Dispatch in DepthĪlexia Jobson, REMSA Health’s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9–15). Your agency’s definition of “on scene” may be different from other agencies’ definitions, and Burton’s research will make it easier for agencies to compare their data. Read more Speaking the Same Language with Edel Burton AEDR Editorial Team | Dispatch in DepthĮdel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall. Violet Rymshaw, CEO of Innovative Writing and former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. Violet Rymshaw AEDR Editorial Team | Dispatch in Depthĭr. Dispatch In Depth Podcast Improving Dispatcher Wellness in the Center and at Home with Dr.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |